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FAQs
IS THE SHIPPING FREE?
Shipping is free on orders £200+ (GBP). For orders under £200, shipping is calculated at checkout based on your destination and selected option.
WHICH SHIPPING CARRIERS DO YOU USE?
We ship with DHL for the UK and the USA, and Royal Mail for the UK. The available options for your address will always be shown at checkout.
WHEN WILL I RECEIVE MY ITEM?
Delivery times vary by destination and the shipping option you choose. You’ll see an estimated delivery window at checkout, and we’ll email updates once your order is processed and shipped.
WILL I RECEIVE TRACKING?
Yes—whenever tracking is available, you’ll receive a tracking link by email as soon as your order ships. You can also find updates in your order confirmation emails.
HOW DO I KNOW IF MY ORDER IS CONFIRMED?
Right after checkout, you’ll receive an order confirmation email with your order number. If you don’t see it within a few minutes, please check spam/junk or contact us at support@annlinajewellery.com.
WHAT IS YOUR RETURNS POLICY?
We accept returns in line with our Return & Refund Policy. Items must be unused, in original condition, and returned within the stated return window. To start a return, email support@annlinajewellery.com with your order number.